I just returned from Float ‘n’ Flag trip to Belize. As always the trip was well planned and organized. Tammy and Brad did an excellent job of keeping everyone informed and happy. Looking forward to my next trip with them.
Toxic Gossip & Drama, Controlling People & Friendships, Mistreatment of People, & Disclosure of Personal and Financial Information. (Reposted, Review deleted by owner 4x). My husband contracted COVID on a Float N Flag trip to the Maldives. We were disappointed, but knew the risks. He self-isolated immediately, & when he was told there were no rooms, he agreed to isolate outside on the front deck 24/7 to protect the passengers. We take exception to the inhumane treatment by the owners of FNF. A woman on the trip told FNF co-owners T & B that she had COVID symptoms, but they did not ask her to mask while in close quarters with others. The woman did not want to get on the boat, but T told her it was too late to make other arrangements. T should have helped the woman self-isolate. T should have required the woman to mask pending test results. By allowing her to mingle unmasked, other passengers were needlessly exposed. I was the one who finally asked the woman to mask up, & she complied. Owner, T SHOULD NOT HAVE: -angered & inflamed everyone by telling them the woman withheld her test results & was defiant- this was NOT true -told everyone the woman should be confined to her room below deck for the entire trip without access to fresh air - told everyone that she yelled at the woman, telling her that everyone was furious and that she would not be safe if she left her room, possibly subjected to abuse from other passengers. The woman remains traumatized and afraid of backlash. -sabotaged the possibility of finding land accommodation for the woman to isolate, telling resorts that she was uncooperative and defiant -made up her own unlawful rules about quarantine, contravening Maldivian law by not following their protocol. She should have conceded to the boat director, who argued with her about her abuse of the sick passengers. The boat director apologized to my husband, D for the way he was treated. Owner, B SHOULD NOT HAVE: -left a sick passenger in wind and rain, soaking wet with no shelter. He should have called in the boat director to find a room to isolate. He did not check on D the day after the monsoon, knowing what D endured. He went diving instead. IT IS NOT OK TO LEAVE A SICK PASSENGER EXPOSED ON THE DECK DURING A MONSOON -told D to go to the salon where he would expose other crew members and passengers who were sleeping there -ignored D’s multiple urgent requests to help the woman, who was distressed and at serious risk of self-harm. D spent 48 hours trying to support and keep her safe. D eventually spoke to the boat director, who helped the woman (she consented to this review) B asked me to tell D he wasn’t allowed on the rear deck when the other passengers were away diving. I protested- it was the only place that D could access shade from the tropical sun, and you can’t catch COVID from a lounge chair. T told D he was breaking the rules, and would be confined in the room we shared, exposing me. The boat director intervened and shuffled people around to make room for D to isolate in a cabin. Many divers have left FNF due to disagreements and drama. We enjoyed our first couple of years with FNF, but became increasingly uncomfortable with their gossip about people in the community, breaching privacy. -discussing with us whether or not they would fire a group of people who had gone to Curacao without booking through Float N Flag. B said they would have to choose between their friendships and the shop or be fired. T punished them by splitting up the group on a subsequent trip so they were not on the same boat -trying to exert control over who associates with whom. We were strongly discouraged from associating with the Curacao group -gossiping about customers who had health issues, addictions, financial problems -badmouthing customers, disclosing personal financial details - complaining about novice divers, saying they won't dive with them again -the Galapagos Sky boat gives a 5% discount ($1000) to returning customers. We were eligible, as were others, but FNF did not inform us or give us the rebate.
Complete rip off, I wish I could rate it 0*, we rented 4 tanks and paid $200 for them, which to begin with was a rip off, any respectable dive shop we rented tanks from was never more than $20/tank. To add insult to injury, they refused to refund us even half when we returned the tanks full, 1 day later and explained the trip was cancelled due to inclement weather. This is not the spirit of the local dive community we came to love. Avoid this place at all costs if you don't want to be ripped off, plenty of accommodating Dive shops in Oakvile and Hamilton.
Fantastic training and experience. One week after completing the open water course, I was diving in the Caribbean up to 60' with the skills and confidence you need. Can't wait to keep up the training for longer/deeper dives.
Like so many other people reviewing Float N' Flag, I have only praise and respect for this organization. My husband and I started with the beginner class - the quality of instruction was impressive. The instructors are all very patient, ensuring that students understand the importance of safety as well as the fun of diving. We've just finished our Advanced class and are about to do our third trip with Float N' Flag. Brad and Tammy both go out of their way to build meaningful relationships. They are inclusive, compassionate, generous with their time and advice, and fun. All of the staff is actually - lots of tips, encouragement, and laid-back humour. There's a positive vibe to the whole experience - concern for the environment, concern for each other, concern for ourselves... I recommend Float N' Flag for anyone interested in developing their diving skills, joining a vibrant diving community, and going on fun and well-organized trips. I feel very fortunate that I started my diving journey with Float N' Flag.
Float n Flag has phenomenal customer service and everyone that works there is enthusiastic about diving. The owner is fantastic and very helpful. I have been with the shop for almost 5 years now and I would recommend this shop to anyone! Classes are well organized and very fun, the community is welcoming and you will never leave unhappy. I live in a different province and they are very accommodating when I need to buy something or sign up for a trip. You will not be disappointed when you go to Float n Flag!
I want to commend the amazing job that Brad (owner), Mike (Instructor) and the rest of the team at Float'N'Flag did as they were so knowledgeable, professional, and experienced to prepare me to dive! Coming in this experience, I had no scuba knowledge to begin with but I was equipped to succeed in my first few open water dives. They were very diligent with ensuring one-on-one attention, to ensure comprehension of all required competencies were completed to the appropriate demonstrations. I trusted (and will continue to trust) them to lead me in any form of dive with my life, as they ensure safety is of the utmost priority. They facilitated such an enjoyable and first-class experience, that I can only express my wholehearted gratitude to the team for such an amazing job, compassion and experience laying the foundation for me as a new diver. Thanks Brad, Mike, and the rest of the Float'N'Flag (Burlington, Ontario, Canada) crew! You need to drive to Burlington to get trained by this team, they are absolutely worth every ounce of investment you can make in the diving world.
Float N' Flag Dive Centre is a Canadian Dive shop based in Burlington, Ontario. Float N' Flag Dive Centre is located at 3245 Harvester Rd #9, Burlington, ON L7N 3T7, Canada.
Please contact with Float N' Flag Dive Centre using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Float N' Flag Dive Centre opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.