I had a very disappointing and concerning experience with this lab. I submitted my sputum sample, but it was never tested because the lab technician failed to attach a label to my sample. Due to this carelessness, the lab discarded my sample without informing me. I only found out after 5 days, when my doctor checked the report status. By then, my treatment was delayed, and my health has been affected because I could not receive proper medication on time. This level of negligence is unacceptable, especially when dealing with diagnostic samples for sick patients. Patients trust labs with their health, and such mistakes can have serious consequences. I strongly urge the management to improve their sample-handling procedures and staff accountability.
I was worried after seeing the negative reviews, but my bloodwork experience was excellent. I hate needles and didn’t feel a thing. Check-in was quick and the wait time was clearly displayed. Smooth and stress-free.
The reception staff during the week are incompetent and rude. As a brown woman with a 7month old baby, I was treated terribly with borderline racist behavior (explained below). On a Friday afternoon, I took my baby for bloodwork (around 2pm) the staff was amazing and kind. However, the technician who specializes with babies was not around so after being there for an hour, they asked me to come back during the week in the morning, and gave me a card to be seen immediately and apologized for the wait, while promising it would be in and out when I got back. They were lovely. I visited Tuesday morning and the woman at the desk took the card (with the other information) and shoved it under a pile of other papers after seeing the note. 30 mins later, I’m still waiting with my baby. NOW comes the worst part. Another woman walks in, says the same thing and a few minutes later a technician recognizes her so she takes her in. I’M STILL SITTING THERE WITH A FUSSY 7 MONTH old so I go to the desk (where another technician is not sitting) and say ‘this is not fair, we were also told we would be seen immediately and I’ve been here half an hour’. The woman looks at the pile, SEES the note and says oh we’ll get to the paperwork, go back to your seat (VERY RUDELY). I had enough, I took the paperwork and left. Is this how you treat mothers with young babies? It’s shameful.
I appreciate others may have had some experiences here that were less than satisfactory but mine have all been exceptionally positive. I visit for pretty standard testing and have taken my children here for their testing needs when they have arisen. I have never had a serious issue. It's important to try to visit during less busy times but other than being occasionally very busy I have not had any reason to feel dissatisfied with their service or its delivery. The only case that comes to mind was once when I did private testing they sent the results to the wrong entity but it was quickly redone at no charge (I was also called to the front of the queue when I came back) and I was assured of privacy.
After several frustrating attempts at other labs to get a blood test done for my 4-year-old daughter, we came to this one for the first time and the experience was amazing. Sherri, Zeni, and Sonya were incredibly patient with my daughter from the very beginning and made her feel so comfortable. Although she cried at first, she calmed down halfway through the procedure and left happy, proudly with a cotton-ball bunny made by the lab techs. I highly recommend this place!
Only waited 30 minutes and Fatima did a great job drawing my blood! Found my vein right away and it didn't hurt at all. I’ve had 2 great experiences here so far. I will say the staff is super busy so it’s not a lot of conversation/direction but that was not a problem at all.
If you have problem, Taking blood That should be a better solution. I’m walking around with two big bruises. It’s been two weeks already. I will definitely change it to life lab Sorry it’s not acceptable
Dynacare Laboratory and Health Services Centre is a Canadian Medical laboratory based in Burlington, Ontario. Dynacare Laboratory and Health Services Centre is located at 2951 Walkers Line, Burlington, ON L7M 4Y1, Canada.
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