I went for eyebrows threading, Mehek over there did my threading, I usually get my eyes tearing up when I get threading done, but I didn’t feel any pain, and I was done within no time. I recommend her..
I purchase many many many products from this location . I am happy to report that when an issue occurred with a product, the manager Matt rectified the issue demonstrating a commitment to customer service and loyal customers. I recommend this store and location.
Rude management. Don’t stand behind their products. Defective? Your problem. Container empty? Will tell you it always comes that way. Want to talk to Management? You’ll be given a phone number to a voicemail box; never returned.
I'm totally disappointed. Bought shampoo and conditioner, quite pricey, after using it for just over a couple of weeks ,my scalp is very itchy and my hair is greasy. Called to see if I could exchange products but your return is 14 days. Personally I feel that isn't enough time to see if a product works or not. Really? I'm stuck with over $30 spent on something I can't use. I would like to exchange to try something else, but I'm not willing to spend more money in a store that doesn't cater to their customers. ☹
Sunday afternoon. In this store for 20 minutes, with two sales associates behind the cash. No hello or good afternoon, no acknowledgement what's so ever. I had a few product related questions, that will for now remain unanswered. This is unfortunate, as I have purchased products for my curly kids previously. Please note I am a returning customer, as I stated the product was lovely. I had the same staff experience the first time in. I used my internet while standing in the store to source product info. Thank you
The staff have always been super friendly and helpful when I go in here. I have also started getting my hair cut at their salon and am very happy with it. It's certainly not fancy but the price is right and the stylists are great!
I am very impressed with the BSO Burlington! When my drug-store straightener died after an impressive 10 years of loyal service, I decided to try a curling rod. I was nervous to try it because I have used a straightener to curl my hair for 15 years and was always impressed with the loose, natural waves it created. But I read that curling rods won't fry the ends as much. I visited the BSO for the first time and was assisted by someone who helped me select a Paul Mitchell curling rod. I went home and watched YouTube videos of how to use it correctly. I tried my best to get the hang of it, but after a week of trying, I gave up. I was constantly burning my fingers (even while using the glove it came with). I found it took much longer and the curls were so unbelievably tight despite my best efforts for a looser curl. It took much longer to curl my hair and I had to pay so much more attention than with the straightener. I also found it more dangerous because at least the straightener plates are on the inside, so the chances of burning myself are less when it is sitting on my bathroom counter. I was very pleased that the BSO was willing to exchange the rod for a straightener. I ended up paying more for the straightener but boy was it worth it. I bought a Paul Mitchell straightener and am completely happy with it. I have learned my lesson not to try my hand at a curling rod again (my stylist warned me to avoid it also). I was very happy with the exchange policy and customer service, which is exactly what shops like this need to focus on in the competitive world of online shopping. Very pleased!
Beauty Supply Outlet is a Canadian Beauty supply store based in Burlington, Ontario. Beauty Supply Outlet is located at 3315 Fairview St, Burlington, ON L7N 3N9, Canada.
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