Two times I’ve been to this location and they refuse to take my order because they’re backed up with online orders.. no staff. Put a closed sign up if you’re not going to serve. What a joke.. **UPDATE** I’ve given this location more than enough chances. A month ago, I left a review explaining that twice I showed up and they refused to serve me because they were “backed up with online orders” and had “no staff.” Fair enough — I figured maybe they were having a rough day. Today I returned to pick up my order, and what happened was honestly unbelievable. I told the employee I was picking up an order under my name. She looked at me and asked if I wanted a bag. I said yes. Her response? “Bags are reserved for customers who leave positive reviews… not negative reviews, Kyle.” Let that sink in. Not only was I singled out by name, the employee openly acknowledged reading my previous review and then withheld basic service because of it. At that point, I had no idea whether my food was handled properly or if my order had been tampered with. No customer should ever have to wonder about that. This is completely unprofessional, disrespectful, and honestly concerning. If a business is going to retaliate against customers for honest feedback, they should just put a sign on the door saying so. I will never eat at this location again. If this is how they treat customers behind the counter, I can only imagine what else goes on.
My family and I came to Freshii for the first time! Sim was amazing! She welcomed us as we walked in, answered all our questions we had, helped us in the best way possible and was overall super genuine and kind! The food was so good as well! We will definitely be coming back if we’re ever in this area!
I've been coming to this location frequently for about a month, June to July 2023. So far, the workers are awesome! Thank you, Kiran, Shashwati, Sim, and Kristina!
I went for a banana nut smoothie on Friday, July 7 at 1:30pm. I selected this option because it listed frozen yogurt instead of others which listed milk or dairy. I watched them make the smoothie with milk and ice rather than frozen yogurt. I asked why they were doing that and that it lists frozen yogurt which is very different. As someone with a milk allergy, I can still have frozen yogurt. She said it was the same thing and tried to show me the carton of milk - I said oh, is it dairy or lactose free?! She said no. I thought, why are you trying to show me this carton of milk. It’s milk. Not frozen yogurt. She made no apology and handed me my smoothie which I couldn’t drink. I told her I felt it was dangerous to put milk (or any ingredient) into the item ordered without telling people of a substitution. She said she would “take my feedback”. No apology. If you don’t have an item you need to tell someone so they may change or cancel their order. If I didn’t place this order personally in store I wouldn’t have known. I’ll never go back. Be careful or you’ll get very sick.
Got a salad from here with no dressing, had to eat plain lettuce, and plain chicken for dinner. I ordered a salad from here through their website as they don’t take phone call orders anymore. When i picked up the salad I could see the girl making the salad and could not see any dressing but since I was a bit far wasn’t sure so I asked her before leaving if there is dressing on the salad and she confirmed yes. I understand that employees can make mistakes. Hence, I called the store one week ago and told them about this sad salad that I got with no dressing. Every time I’ve called there’s no manager in the store and have been told that the manager will call me back and there has been no callback for over a week. Clearly the manager or the owners in the store. I have no idea what’s going on.
Food is bland and over priced. I got a veggie Teriyaki bowl which had a bit of vegetables with brown rice and ton of soya sauce. My friend ordered a burrito with chicken and paid $15 for it. It was not worth it.
Awful location - so cheap on portions. I feel like I get 50% of what I normally get at other locations. Management is rude. They charge for everything extra.
Freshii is a Canadian Health food restaurant based in Burlington, Ontario. Freshii is located at 2475 Appleby Line, Burlington, ON L7L 0B6, Canada.
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