Very small store, mostly clothes so not a great variety of things and the things that I did see were very well used items that you could still buy in stores now. Pretty clean.
The store used to be a treasure trove of unique items at reasonable prices. In the last couple of months it has been remodeled everything is all over the place and it seems like there's hardly anything on the shelves. Where did everything go? They've placed all of the household items on top of the clothing racks making it very difficult to see anything. Anyone shorter than 5'8 is not going to be able to see the stuff. Not to mention you have to wander six aisles just to look at what's there. Are you used to enjoy coming at least once a week but I no longer make it a point to visit this location.
What Happened to This Goodwill? I’ve been visiting this Goodwill location for years, and what’s happened since the takeover by Goodwill - Ontario Great Lakes has been nothing short of depressing. In my opinion, the new ownership has completely ransacked the store and stripped away everything that once made it worth visiting. This used to be a place where you could find genuinely interesting items, cool electronics, quality toys, even the occasional unique piece of jewelry. Now? It feels like the shelves have been gutted. Anything remotely interesting or valuable is nowhere to be found. Instead, the store is packed with the cheapest, cruddiest odds and ends imaginable. The electronics section, once full of fun surprises, is now basically just piles of cheap clock radios nobody actually wants. The toy aisle? Forget about finding anything decent, it’s now nothing but endless plushies. And the jewelry section, which used to offer real finds, has been reduced to cheap, fake pieces that aren’t worth a second glance. Even the CDs and DVDs which used to be rotated regularly haven’t been restocked in weeks. It’s the same stale selection collecting dust day after day. Honestly, at this point the only reason someone might come here is if they’re in the market for crusty old underwear or worn-out clothes nobody else wanted. It’s obvious what’s going on, anything of actual interest is being pulled from the shelves and shipped off to be auctioned online. The priority now seems to be squeezing every cent of profit possible, even if it means hollowing out the in-store experience and driving loyal customers away. And the sad part is, if maximizing profit was really the concern, they could’ve just raised prices and kept the items local. Instead, they’ve chosen a path that makes the store unpleasant to visit and strips away the treasure-hunt feeling that Goodwill used to be known for. What frustrates me most is the impact this has on the employees. They’re the ones stuck on the front lines dealing with disappointed and frustrated customers who walk in expecting a certain experience and find… this. It’s not their fault, far from it, but they’re the ones absorbing the blowback from decisions made far above their heads. I genuinely feel for them. And honestly, I’m worried about the future of this location. If they’re no longer selling the kinds of items that bring regulars back, what’s going to attract customers in the long term? How sustainable is this shift? It seems like a short-sighted strategy that hurts both the store and the people who work there. I truly hope this company reconsiders the direction they’re taking, because right now, this Goodwill has lost its soul and a lot of its customers along with it.
Love the new transformation at this location. Way more product being sold here now, along with great competitive pricing. There’s definitely a treasure to be found on every visit into the store.
Since the recent change in ownership, this Goodwill has really gone downhill. They’ve stopped putting anything interesting on the shelves, no video games, jewelry, cameras, LEGO or nice toys, or any of the fun electronics that used to make thrifting here exciting. Almost all of it is now diverted to an online auction instead, where items aren’t properly tested and can’t be returned. What makes this even more disappointing is that the employees here are genuinely great, helpful, friendly, and clearly doing their best with the changes handed down to them. They’ve always made the store welcoming, and none of my frustration is directed at them. In my experience, the new owners, Great Lakes Ontario, have stripped both this location and the Oakville store of what made them worth visiting. It’s a real shame to see such supportive staff put in a position where the store no longer reflects the spirit it once had.
most staff do nothing,just walk around watching customer even though all clothing are messy and size,categories mixed up. They must concentrate the work!! Don’t stare at customer,very rude.
Went on the 50% off everything sale and the only things that were 50% off were the red tags, there were minimum items with red tags which was disappointing. The kids clothes section was very unorganized and a lot of the clothing looked like adult sizes marked as childrens. I will be sticking to the Woodstock location.
Goodwill Community Store is a Canadian Thrift store based in Burlington, Ontario. Goodwill Community Store is located at 4051 New St, Burlington, ON L7L 1S8, Canada.
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