I hired El Niño to replace my existing hardwood floors and kitchen tiles with LVP, and I’m happy with the results. They did a good job removing the kitchen tiles and installing the new flooring. The store staff were friendly and helpful. Bal did an exceptional job with follow-ups and ensuring the installation went smoothly. She went out of her way to make sure even the smallest details were not overlooked. The two custom-made stairs are beautiful as well. Thank you!
I normally never leave negative reviews, but my experience with El Nino Floors needs to be shared so others can make informed decisions. I hired El Nino Floors for vinyl flooring, baseboards, and hardwood stair installation — a project quoted at over $24,000. The job was supposed to take 5–7 days. Instead, it dragged on for weeks with numerous issues that were never resolved. The flooring installation left multiple deficiencies, including soft spots, damaged and uneven baseboards, visible gaps, glue residue, and unfinished areas. Their workers also caused damage to my walls, trim, and even created a ceiling leak when removing a toilet. The staircase situation was unacceptable and unsafe. They removed my carpet and spindles before they were ready to install the oak caps, leaving my family — including a child — with exposed, unstable stairs for more than 3 weeks. Their staining attempts also turned the oak green, and the installer sanded the wood inside my garage, covering my garage, driveway, and car in thick sawdust that I had to spend days cleaning myself. Communication was extremely inconsistent. Workers would show up with no notice, or not show up at all. Often the owner would call off the crew working here and at my neighbors to go start a new job, leaving our homes in disarray for days on end. After repeatedly asking for repairs and proper completion, the company eventually issued a partial refund, but it did not come close to covering the cost of the professional repair quotes I received to fix the flooring issues, damages, and to redo the stairs properly. I have emails, photos, messages, and third-party quotes documenting everything. I hope this review helps others avoid the stress, cost, and disruption that I went through.
I had a great experience with this flooring store when I got my hardwood floors. Their prices were very fair, and everyone there was extremely helpful from start to finish. They also recommended an installer, Stan, who was fantastic, very professional and truly excellent at what he does. The owner of the store is also wonderful: always on top of things and ready to help in any way he can, which made the whole process smooth and stress-free. Overall, I’m very happy with both the product and the service. Highly recommend!
Christian and his team were fantastic…even the delivery driver who had to unload reload and unload again as I ordered the wrong flooring. They came through and delivered a couple days later. Couldn’t beat his price!
Great experience with super friendly staff! We recently purchased LVP from El Nino and it was the easiest experience ever! If you've ever had to replace flooring, you know that finding the right colour and product can be challenging. We absolutely loved working with Moe as she made it super simple, especially since we could pick out some large floor samples and bring them home to see how the colours did in our home/lighting. The prices are great and the process is simple; a win-win in our opinion! Thanks SO Moe!!
Christian and everyone else we dealt with at El Nino flooring were so friendly and helpful. Christian was very knowledgeable and explained everything so well to us. We also found by far the best deals offered here compared to anyplace else we visited. Quality flooring, very happy.
I ordered high grade carpet for my stairs. Installers very professional. Did an amazing job. Love it! The staff were extremely helpful and friendly to work with. Pricing was very reasonable!!! I will be going to them for hardwood floors and baseboards. Check the out!!!
El Niño Floors Burlington is a Canadian Flooring store based in Burlington, Ontario. El Niño Floors Burlington is located at 355 Plains Rd E Unit 10, Burlington, ON L7T 4H7, Canada.
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