Asking customers for Id as potential thieves is not a good experience for anyone trying to get a special event purchase, it was mentioned it's the protocol but other people walked in and not asked to give their id, so it seems it's only applicable to certain customers. Staff is great but the rule applying to selective customers for Id ruins the whole experience and it's now not a safety protocol but a random protocol applies on appearances.
Called the store and asked to transfer the lifetime warranty, they said yes no problem. When I got to the store with the owner, they refused to transfer it and said your out of luck if you sell to someone else. No print on any document in regards to warranty transfer weather yes or no. Will never buy anything from that business. Beware!!!
This store used to be the best. Rob the Manager was wonderful. The staff was always smiling and the service was great. Rob moved to London and the two girls that are not new do not look happy. We still Love our Charm store but it definitely has changed. ?
Brought a ring in to be sized. When I brought it home, a stone fell out. Called to see what, if anything could be done. The manager immediately spoke to me like I was an idiot. Obviously will never go there again, and definitely won't recommend them to anyone else.
I am appalled at my service. We took my husbands ring to be sized, spoke to a representative and everything was good to go. The following week, we went to pick up the ring and they removed the tarnished look of the ring and blamed us, stating 'our ring shouldn't have been accepted in the first place'. This had nothing to do with us, and the representative should have let us know. Charm had the ring for a month and it still looks nothing like when we brought it in. The ring was ruined and they did nothing to compensate us for their mistake.
Charm Diamond Centres is a Canadian Jewelry Store based in Burlington, Ontario. Charm Diamond Centres is located at 900 Maple Ave Ste 118, Burlington, ON L7S 2J8, Canada.
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