I ordered online for pick-up, very convenient. They changed the hours and now close at 8 pm so was trying to get there within the week time frame and new hours, life gets in the way sometimes. Was so excited to get there at 7:45 pm knowing it was a quick in and out. Walked in the door, woman walks toward me looking at her watch and growled "we close in 12 minutes". Bam! No more Marks, thank you. Further to your reply, already been there, done that last week. You should have access to it.
REALLY rude staff. Don't spend your money at a location where they can't talk decently to their paying customers. Really disappointing & gross considering everyone around you was using friendly, happy tones & you're the disappointment received back.... Lol & after reading the other comments, Mike, just be fired already, you're a terrible worker/manager of the store.
I love that Marks carries a Tall feature on their Denver Hayes men’s shirts line. Have a tall husband and these shirts and sweaters are perfect. Had to order a couple and they arrived in 3 days to my house. Great quality clothes.
We had a number of purchases, exchanges and returns which we had to make. We were helped by Eric who was excellent. He was patient and extremely helpful. Great service made what would normally be a tedious shopping experience so much better. Thanks.
Marks has gone down hill for a while. The Denver Hayes and Dakota brands are junk. Definitely not what they used to be. Jeans tear at the pockets after 2 wears. I have tried to return items with receipts to this location and are always treated like I'm trying to scam them. I no longer shop at this overpriced non-work wear store.
Came in today at 4:40 to buy a pair of work shoes. As soon as I walked in an older lady was rude off the back saying “if you want shoes why would you come 10 minutes before we close.” I had been working all day and it was 20 minutes before close and was just going to get the first pair I found so don’t know why it was a problem. Then had someone named Mike help me who was one of the rudest customer sales worker I’ve ever doubt with in my life. If he wanted to be as rude as he was to customers than he should not be working in the industry. I was so fed up with the rude service and belittling from Mike and the older lady that I didn’t even buy my boots. To make things worse I think Mike is one of the managers. Mike should really learn some customer service skills and treat people better if he doesn’t want to lose more customers for marks.
Unfortunately I can only give this a 1 star. Today I went into marks looking for a pair of work pants which marks is supposed to be known for but they had a total of 6 pants in the style I needed for work. It’s really getting annoying to drive to this store and find that nothing I need is ever available and I’m then finding myself finding it online having to wait 3 weeks for shipping. Marks is definitely not what it was, won’t be surprised if this franchise goes under if they keep this kind of stock.
Mark's is a Canadian Clothing Store based in Burlington, Ontario. Mark's is located at Millcroft Shoping Centre, 2080 Appleby Line E5, Burlington, ON L7M 4J6, Canada.
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