Title: Extremely Disappointed – Terrible Service and Zero Accountability Review: I’ve had one of the worst experiences with Telus. The customer service is consistently unhelpful, and every time I contact them, I get transferred around without anyone actually solving the issue. My internet connection constantly drops, and even after multiple technician visits, the problem still isn’t fixed. On top of that, my bill keeps increasing without any clear explanation. What’s even more frustrating is how hard it is to get a straight answer or speak to someone who actually takes responsibility. For a company that claims to value its customers, Telus shows very little care or urgency. I’ll be switching providers as soon as possible and wouldn’t recommend Telus to anyone.
My experience in dealing with associates such as Lindsay and Aamir will keep me with Telus forever. These two were so helpful in getting me set up with a new phone and plan. Both were patient and communicated very well with what I needed. The only reason why this isn’t a 5 star review is because it was abnormally bright in the store. My eyes hurt after leaving, but maybe my eyes hurt because I was watching the Maple Leaf game before getting the phone. Regardless, please praise your associates Lindsay and Aamir. Such wonderful people is what will keep me coming back to Telus.
Lindsay was amazing! She provided excellent customer service and was very knowledgeable and efficient. She helped migrate my phone over and ensured I hade all of the accessories for my new phone. I would have spent more time in the store but the lighting was horrible!!! So bright and overpowering. I left with a migraine. The quality of lighting should be taken into consideration as it is a migraine trigger for many people. I would have given a 5 star but just couldn’t due to the awful lighting.
Hassan at Burlington mall was excellent, fast efficient and friendly. He helped me get my new plan and new phone I am very satisfied with it and my service. I even received a courtesy call from him personally. Thank you so much keep up the great work and customer service!
Just wanted to take the time to share that I received outstanding service from Lindsay and Hassan at the Burlington Mall location. Thanks for your help guys.
I turned in my wife's iPhone 13 (with SIM) at this location shortly after she died in June 2023 & prior to expiration of the 2 year contract. Dealt with a young blond lady. Much to my surprise, TELUS did not follow through & cancel the service as well. TELUS continued to send bills to my wife's email which I did monitor & they are now asking (through a collection agency) for payment of $345.00 plus interest. You need to know that TELUS puts the onus on their customers to follow up on their accounts for errors as their staff don't make errors. So do not presume that if you turn your phone in, that TELUS will follow through and also cancel your service.
My mom’s been a customer with Telus for decades, and has always had a great experience with them and their service so I decided to switch to Telus too after being disappointed with other service providers. Blake was super helpful, kind and was extremely thorough answering my questions and helping me get set up. He even stayed 15 minutes after closing to make sure everything was good with the new account. I can’t thank him and his amazing service enough!
TELUS is a Canadian Cell phone store based in Burlington, Ontario. TELUS is located at 777 Guelph Line Unit E7, Burlington, ON L7R 3N2, Canada.
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