I was planning to shop for more than one thing , but the manager was very rude and was talking so bad with no respect to one of the employees there .. so I decided to just order one coat with my size to be delivered to my home and left the store . Was not a pleasant experience at All !
Debbie is a STAR ⭐. I needed a cozy outfit for a flight, and she expertly made suggestions and provided many options. I left feeling very satisfied. Thank you!
A big thank you to Elizabeth who looked after me on the weekend. She was very helpful choosing clothes, not only for me, but for my Mom as well. My Mom loved her gift! Thank you, Elizabeth. The staff at the front who checked me out didn't seem to understand their own return policy (10 or 21 days?).
I really enjoyed my experience shopping at Laura’s. From the moment I walked in, I felt welcomed by the team—Sura, Debbie, Cat, and others—who were all so friendly, helpful, and genuinely attentive. I appreciated that they took the time to make sure I was finding pieces that not only fit well, but that I felt good in. They made it easy to fall in love with what I was trying on. As someone who prefers petite selections, I was happy to see a range available—and I especially loved browsing the sales rack in the back, where I found some wonderful surprises. Over the course of a few days, I made several purchases, including a special dress for a special occasion. I came back three days in a row, and each time they were kind enough to hold the dresses for me and make space for me to sit and reflect in front of the mirror. They even helped me assess details like dress length and fit with care and honesty. What made this experience truly memorable is that the staff weren’t just trying to sell something—they made the process meaningful. And I believe that’s how shopping for clothes should feel. After all, the pieces we wear do say something about us, and it’s a joy to find ones that reflect who we are—especially with the help of people who care.
I am very disappointed that you do not carry size 2 or 0 in petites. Even online I could not find anything I liked. Years ago you had an amazing selection. When I did purchase a size 4 dress which I needed to alter I found the sales person to be very pushy trying to sell me on cheap jewelry even when I said I had jewelry at home. She still had to show me the ear rings and then the bracelets. Even my daughter said she was pushy.
I just purchased a prom dress for my daughter at this store. The staff were exceptional. They were super helpful, warm and welcoming. My daughter is super happy with the purchase. The price for special event attire was very reasonable and they also had a promotion that offered a larger discount. We have lots many department stores close here in Canada, but I think Laura can provide the quality clothing that many women are looking for. Thank you so much! We will be back again soon.
I was disappointed. This was my first experience with Laura. My sister gifted me a shirt for Christmas. It didn't fit right so I called the store saying I had my receipt and item with tags still attached. It was $19.99. The lady on the phone assured me I was good to exchange for an item of equal value. Calling was my due diligence. However when I arrived ans sought out an item of exact value, the store manager said the item was now $14.99 and I'd have to pay the difference. Without a wallet, I wasn't able to exchange. It felt awkward that she wasn't able to honour her employees communication with me. As a first timer at Laura, it was a disappointment. It has up'd my level of customer service tho! Customers want to know they are heard, valued and understood. This experience won't compel me back.
Laura is a Canadian Women's clothing store based in Burlington, Ontario. Laura is located at 900 Maple Ave, Burlington, ON L7S 2J8, Canada.
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